The lack of professionalism in sourcing agents is a major concern for all global buyers, it has been a so controversial issue that folks have heated debate over the pros and cons of hiring China Sourcing Agent. Numerous purchasing offices and sourcing agents themselves tend to accuse the conduct of taking kickbacks, and after doing this they shift the buyers’ attention to their very own services and advertise that they can never resort to this unethical behavior.
However, it ought to be admitted that all of them are essentially agents, and they are all very likely to fall into this lapse, but few of them shed much light on solutions to this problem. The problem is just because of human nature. For example, some of them might have mixed feelings when they provide you with the quotations for their clients, they might ask themselves, “I came across so amazing a supplier for my client, and they also get so good price, shouldn’t I deserve something more?” “The packaging and shipping cost me a lot, and it also took us a a substantial amount of effort in speaking to this supplier, do I benefit my clients just to make ends meet?”
A typical practice is that some suppliers willingly give sourcing consultants or translators an amount of hidden commission to be able to win the transaction or the latter asks for kickbacks from the suppliers, however, this practice is not merely unethical and unprofessional, but in addition practically unsustainable, because although unlikely in the future the suppliers could tell the reality towards the buyer, the sourcing agent would find himself merely a tool for your suppliers and, even worse, turn out to be no long trusted from the client.
The very best and extremely likely the only real option is to facilitate a sustainable system that permits the sourcing agent to get fully integrated into the buyer’s virtual office. Your client should treat the sourcing agent as Independent Sourcing Agent with absolute sincerity, as the sourcing agent should treat his client as his employer with absolute loyalty.
The sourcing agent can try a number of the methods below:
Provide payment proof for every single transaction using the suppliers and shippers. This could include photos of receipts, Alipay/Wechat transfer screenshots, bank slips, etc. In this way, the first total cost in procuring the goods can be easily tracked and calculated.
Present detailed contact details of all suppliers and shippers towards the client. Moreover, if the client has to get in touch with them for just about any clarification purposes, if the suppliers tend not to understand English, the smosbr agent should offer translation help to facilitate the clarification process.
Refuse to any form of hidden commission from the suppliers, stay impartial and objective in choosing suppliers for that client’s requirement. Always stay answerable and ready to accept the suppliers, provide you with the buyer’s requirements to them in a timely manner, show towards the suppliers the buyer’s interests are physically and constantly represented.
At the client’s request, make tours towards the suppliers for quality checking, pre-delivery inspection, trouble shooting, tech support, etc and be sure the suppliers fix all issues worried about the goods both before and after the delivery in the goods.
The buyer can try a few of the methods below:
Give you a reasonable sourcing fee.. If possible, assist the agent create an e-mail ID inside the name in the employer’s company so he can more convincingly represent the buyer in dealing with the suppliers, likewise, the development of Chinese website to buy stuff can also do the same purpose.
Cover the expenditures including costs generated in packaging, domestic shipping cost, traveling expenses, etc at the agent’s end. Motivation measures: As the cooperation reaches a highly stable and mature level, it might worth consideration to offer you retainer fee or performance bonus for the agent based on savings achieved.